Returns & Exchange Policy

At Essentials Hoodie, customer satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help. Please review our returns and exchange policy below for all the details.

Returns

You may return an item if it meets the following conditions:

  • The item is damaged, defective, or incorrect.
  • You contact us within 7 days of receiving your order.
  • The item is unused, unwashed, and in its original condition and packaging.
  • All original tags and labels are still attached.

To request a return, please email us at support@kingessentialshoodie.de with your order number, reason for return, and clear photos (if applicable). Once approved, we will send you return instructions.

Important: Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong or damaged item).

Exchanges

We do not offer direct exchanges at this time. If you wish to exchange an item:

  1. Request a return for the original item following the process above.
  2. Once your return is approved and processed, place a new order for the correct item.

This ensures faster processing and helps us maintain accurate inventory.

Non-Returnable Items

We do not accept returns for:

  • Items purchased on sale or promotion.
  • Items returned after 7 days of delivery.
  • Items showing signs of wear, damage, or washing.
  • Orders placed with incorrect size or color due to customer error.

We encourage you to check our size guide and product details carefully before placing your order.

Questions?

If you have any questions or concerns regarding returns or exchanges, please contact us at:

Email: support@kingessentialshoodie.de
Customer Support Hours: Monday to Friday, 9:00 AM – 6:00 PM (GMT)

We’re here to help and will do our best to make your experience smooth and hassle-free.